Support
The official support page for the Kadrix mobile app. Contact details, answers to common questions, and account instructions are gathered here.
Get in touch
Emailsupport@kidzone.uzWe accept requests around the clockPhone+998 90 646 22 92Mon–Sat, 09:00–18:00 (UTC+5)Telegramt.me/Axtamov0803For a quick replyInstagraminstagram.com/kadrix.uzNews channel
Developer: «KIDZONE ECOSYSTEM» MChJ
What to include
So we can answer faster, please tell us:
- the phone number linked to the account
- the name of your employer
- the app version (shown on the Profile screen)
- your device model and iOS or Android version
- a screenshot showing the problem
Frequently asked questions
How do I sign in?
Kadrix is an employee app connected to your employer's HR system, so there is no public sign-up. Your employer's HR department issues the login (phone number) and a one-time password or a QR code.
Check in does not work — it says I am away from the work site
Attendance is only recorded inside the work site your employer defined. Check that location access is set to "While Using the App" in your device settings and try again at the workplace. If the site itself is set up incorrectly, only your employer can correct it.
Is my location tracked all the time?
No. Location is read only at the moment you tap Check in or Check out. The app does not track location in the background.
I forgot my PIN
The PIN only unlocks the app on this device. Sign out and sign in again — the app will ask you to set a new PIN.
I changed phones and it says the device is already linked
Each account is bound to one phone, which stops someone else from checking in as you. To move to a new phone, ask your employer's HR department to remove the old binding.
My attendance or working time looks wrong
The schedule, shift and work site are configured in your employer's system, and the totals are calculated from those settings. Start with your HR department — only they can make the correction.
I am not getting notifications
Check that notifications are allowed for Kadrix in your device settings. If they are allowed and nothing arrives, write to us.
Deleting your account
You can delete the account inside the app: Settings → Delete account. The account is blocked straight away and the phone binding is released. If you cannot sign in, ask your employer's HR department or write to us.